Digitalization Impact on Banking and Financial Industry

Digitalization is the change of data into digital format by adopting technology. By taking on technology, banks provide improved services to their customers, which provides convenience and helps them save time. Digitalization minimizes human error, hence developing customer loyalty.

Today, people can access banks through online banking. Digitalization has also made it easier to manage large amounts of cash. It has also been beneficial to customers as it facilitates cashless transactions. Customers no longer have to store large amounts of cash, and they can transact from anywhere, anytime.

Digitization in Banking

The upsurge of digital players in the financial and banking industry has previously eased the struggle to access funds for the ordinary person. It has also created an irresistible buzz following the Covid-19 outbreak. Digitalization in the banking and finance sector is essential to thriving in the current competitive world.

Financial technology has opened several opportunities for exploiting the enormous significant customer database enabling a robust digital foundation. It improves employee efficiency, resource management, and production capacities and enables the transformation of traditional banking. It also delivers improved customer experience by obtaining deeper behavioral insights and allows higher levels of transparency.

What Are The Advantages of Banking Industry Technology?

The following are the benefits of digitalizing banking.

  • It is easy to open and operate an online banking account.
  • It is convenient as you can transfer funds between accounts and pay bills from almost anywhere globally.
  • Time savings as you don’t have to queue while paying bills. You also don’t have to keep receipts because all transactions can be viewed digitally.
  • Digital banking is available 24/7, including on holidays or at night, provided with an internet connection.
  • It is efficient and fast. Funds get to one account from another very fast.
  • You can track your account balance and transactions all the time, enabling you to know about threats or fraudulent activity on your account before it causes severe damage.
  • Banks use it to endorse their services and products.

The Impact of Digitalization on Banking and Financial Services

  • The current wave of financial motivation built on the opportunities provided by digitalization has primarily come from outside the current banking system. It is available as a new financial service provider, either in cooperation or competition with incumbent banks.

The internet, mobile phones, and APIs have facilitated new delivery channels, fast information exchange, and improved utilization of economies of scale. This has enabled new delivery channels, a deviation from the traditional bank branch models. It has also allowed the introduction of new payment service providers, from fintech companies that offer digital wallets to mobile phone companies providing mobile money.

Also, the internet has facilitated more competition to allow the customer to compare prices and products of various financial services across providers. They have platforms that enable customers to move deposits across banks while conditions change.

  • Furthermore, the revolution of information technology, including the increase of cloud computing, has enabled the processing, creation, and use of applied statistics and big data for managing and measuring financial risk. Machine learning and AI enable advancement in monitoring and screening models over current techniques, such as traditional credit scoring models.

Studies have shown that big data is more helpful in foretelling default patterns than conventional approaches, such as when banks rely on credit registry data. Big data and AI can also play outside credit scoring in management activities and broader and operational risk measurement. These include cyber and fraud incident monitoring, compliance checks, and anti-money laundering.

  • Another digital innovation is Distributed Ledger Technology (DLT), which defines decentralized data cryptography and architecture and enables the sharing and keeping of records. It also enables data synchronization while maintaining integrity through consensus-based validation processes.

The most renowned DLT is blockchain, which was introduced to validate ownership of bitcoin. Blockchain is a distributed database that sustains a never-ending list of records protected in a chain of hack-proof blocks.

Additionally, with the increasing significance of private crypto assets, central banks worldwide have begun exploring the value of digital currencies for their retail customers.


Amid the Covid-19 pandemic, digitalization finance and banking services have demonstrated their worth. Although digitalization has risks and challenges, it provides a genuine potential for banks to develop new services and enhance cost-efficiency. Additionally, the more effective technology is in the banking sector, the more people can benefit from superior services and minimized costs.

Adopting digitalization begins with operational processes and structures. It also helps deliver data incorporation and analysis to incorporation with other structures in a new banking system. In other words, adopting appropriate policy responses will guarantee a future of technology in banking to ensure that something good comes out of technological innovations. It will also facilitate more accessible and efficient software development financial services and better monetary and monetary policy.