What needs to be said right away, about any business, is that you can only be successful if you use today’s methods. Every business has embraced technology for their day-to-day. 20 years ago, not every business had a phone number, but that changed. A decade later, emails and websites entered the fray and every business had an online presence. Now, it is a basic necessity for every thriving business to implement a mobile application. A mobile strategy is significant because of the sheer number of mobile users. Not targeting them would be deemed a great loss.
A CRM system for business is definitely a step in the right direction, even for a small-scale business. CRM helps you organise your leads, enquiries, calls, email and helps you function better as a company. Also available are options to offer efficient service to clients. Scheduling and reporting are in-built and the cherry on top is the compatibility with mobile. A mobile CRM can work wonders for your business and you’ll see how.
Here are some of the reasons why CRM for mobile can be a game-changer:
Stay Connected via Remote Access
A major plus of having mobile systems in place is that you can carry your work with you outside the office. New orders, existing enquiries, client servicing, etc. can be handled on the app. Mobile CRM facilitates access of all information from any location at any time. It is like having all your data on-the-go. The CRM stores data on a secure cloud which can be synced with your devices for anytime access.
Extra Reliance with Real-Time Updates
If you have sales agents on the field, the mobile CRM features will come in more than handy. GPS tracking can let you know about your agents’ whereabouts during any time of the day directly from the system. Moreover, you can send and receive updates in real time for any transaction.
Better Team Collaboration
Mobile CRM benefits are multi-folds as you can get better performances from your team owing to the fact that they are connected to each other on a mobile platform. An in-build chat app lets your employees send and receive communications more easily. Sharing of data becomes secure, fast and easy. The cloud will have all the data safe and secure which can be distributed to anyone across the company.
Provide Uninterrupted Service
You no longer have to be at your office premises to finish up or process important work. As you know, most things are time-sensitive and mobile CRM can help you pick up from where you left off. This applies to all agents and employees, too. The 24/7 live chat lets you provide uninterrupted service to all clients, day or night. This goes a long way towards building a good reputation for your company.
To have a proper strategy in place, you need to understand the significance of CRM for mobile. Providing on-the-clock service while targeting all leads from various channels will make you a business powerhouse in no time. Proper mobile CRM planning is required to ensure that your business is on the right track. No matter what the issue, mobile app features can be upgraded to channel that. According to a recent study, more than 55% of users prefer mobile over desktop versions of all applications. If your business has a website, it needs to be made compatible for mobile viewing as well. Similarly, a mobile approach to CRM is an absolute requirement to achieve bigger targets quicker.
Mobile CRM can serve as the solution for a lot of your issues. Who wouldn’t want to become the best in the business by offering a great product with top-notch service? The ball is in your court and it for you to decide if you are for it or against.